Shore Pool Service Privacy Policy

Effective Date: 12 November 2024

Shore Pool Service (“we,” “our,” or “us”) is committed to protecting the privacy of our clients and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

1. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, phone number, email address, and physical address, provided through forms on our website and our social media advertising.

• Service Information: Information related to your pool service needs, such as property details and requested services.

• Usage Information: Automatically collected data such as IP address, browser type, and interactions with our website (for performance and analytics).

2. How We Use Your Information

We use your personal information to:

• Respond to inquiries and provide requested quotes or services

• Schedule and conduct pool maintenance services

• Improve our website’s functionality and user experience

• Send updates on services, special offers, or other communications relevant to your service relationship (you may opt-out at any time)

3. Information Sharing and Disclosure

We do not sell or rent your information to third parties. We may share information:

• With service providers and partners who assist us in delivering our services (such as scheduling and payment processing), bound by confidentiality agreements

• When required by law or to protect our rights, comply with legal processes, or ensure safety

4. Data Security

We implement industry-standard security measures to protect your information from unauthorised access, alteration, disclosure, or destruction. However, please be aware that no method of online transmission is entirely secure.

5. Data Retention

We retain personal information only as long as necessary to fulfill the purposes for which it was collected or as required by law.

6. Your Privacy Rights

You may request to access, correct, or delete your personal information by contacting us directly. We will respond to all requests in accordance with applicable laws.

7. Updates to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated policy will be posted on our website with the effective date.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Shore Pool Service
Email info@shorepoolservice.co.nz
Phone 021 450 581